Hanover Insolvency

Services Provided:

Recurring Billing

Total Control

Reporting and Analytics

Pay by Link

The Challenge

This Cheshire-based insolvency practice has seen rapid expansion in the past 12 years. They pride themselves on their ability to handle every client case differently and consolidate debts owed into a manageable payment system, breaking it down into installments. Hanover charges a monthly fee for processing payments, however, found itself running into difficulty with an increasing case of arrears. They took the payments via Direct Debit which gives the client only one chance to make a payment.

Hanover Insolvency previously had no dashboard where they could access and view who had made payments. Team members were required to ring up clients to chase for payments, which is not ideal in the sensitive case of debt. This was causing suboptimal revenue turnover and unnecessary delegation of resources spent chasing up missing payments. Hanover was in need of a payments partner who were able to provide a seamless subscription service, and offer bespoke reporting and analytic features.

Having Total Processing introduced to our business was a huge turning point for the company. Nothing fazes them; ask for something to be added to the system.... if it's possible, consider it done!

Emma - Insolvency Chairman

The Solution

To address these challenges effectively, Total Processing collaborated closely with Hanover, devising a tailor-made scheduling tool that granted them full autonomy overpayment collection.

To tackle the issue of failed payments, Total Processing integrated its re-automated billing system into its solution, to automatically retry any failed transactions, increasing the chances of successful payment collection.

In addition to the scheduling tool and automated re-biller, Total Processing introduced custom payment links and an automated phone payment system (IVR). These new tools offered customers convenient alternatives to make payments, thus further reducing the likelihood of arrears.

Furthermore, the Total Control dashboard offered Hanover centralised management and reporting capabilities for all these functionalities. Hanover's team could now efficiently track and manage payment activities, access real-time insights and generate customised reports.

The Result

Since joining Total Processing in 2018, with the assistance of our solution, Hanover Insolvency has watched its revenue grow from £250,000 to over four million a month. Our scheduler solution has proved to be the main source of successful payment collection. The automated features have allowed for employees to devote their time to other areas of the business, improving the seamlessness of the payment process.

The analysis and reporting dashboard have enabled Hanover to access a constant stream of data, essential to plan for future endeavors of the company. Total Processing continue to work with Hanover to work on further solutions and have since added a client portal, maintaining customer satisfaction and preferences.