Total Defender

Defend chargebacks with a unified approach to fraud through Total Defender.

Tackle undefended chargebacks and high-risk transactions with ease in Total Defender.

Quickly remedy pre-chargeback transactions using preventative data from our acquiring network.

Identify abnormal behaviours and monitor risky transactions through our fraud and risk suite.

Boost positive outcomes against disputes with a streamlined approach to chargebacks.

Total Defender In Action

A unique, quick and simple response to chargebacks.

Compile your defence with Total Defender’s simple document upload tool.

Click Defend to begin tracking your defence in real-time with clear status updates directly within Total Defender.

A unique, quick and simple response to chargebacks.

Compile your defence with Total Defender’s simple document upload tool.

Click Defend to begin tracking your defence in real-time with clear status updates directly within Total Defender.

Handle disputes quickly with a streamlined de-escalation process.

Minimise further costs to processing and quickly refund or reverse transactions categorised as high-risk.

Reconcile disputes to previous alerts with simple actions that amend your dispute case.

Take action to prevent chargebacks with consolidated risk data in Total Defender.

Receive direct-from-source issuer data with Ethoca Alerts and drastically reduce the time it takes to be alerted of confirmed fraud.

TC40 alerts are sent by the issuing bank when a customer makes a fraud claim.

Receive pre-risk data with SAFE alerts. Get notified when a customer makes a fraud claim with their issuing bank.

Understand every fee associated with your chargeback alerts. Communicate directly with issuers to ensure your response to fraud is effective.

Discover every tool against chargebacks —before they can become a risk to processing.

Download your chargeback defence to receive a complete overview of your customer’s transactions.

Strengthen your defence at any time by adding or replacing any evidence to your chargeback case.

Find what you need quickly. Filter your chargeback data by dispute type and status with our quick search tools.

Monitor your chargeback defence directly within your Total Defender dashboard with automated and clear-to-read case updates.